Verizon Authorized Retailer – Victra

Contacts

Address:
3560 G Street, Merced, CA 95340
Get directions

Website:
victra.com

Phone number:
+1 209-205-4033

Categories:
Establishment  

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Reviews about Verizon Authorized Retailer – Victra

• Kenneth Kimbley

  Jun, 29 2018
  ★ ☆ ☆ ☆ ☆
  Do not come here. One of the worst experiences I have ever had. When my girlfriend and I went in to look into switching to Verizon, we were told the early termination fees to switch would be covered as long as we turned in a phone that was about to power on and off. A week later we received a letter from our previous carrier saying the balance was unpaid. We brought it to the store and they told us we would have to pay the amount, and afterward we would receive a refund once everything was processed. A few weeks later after not receiving the refund, we were told by Verizon customer service that the phone was ineligible for the promotion due to a cracked screen. When we went back to the store, they admitted it was their fault for not letting us know, but said that there was nothing they could do. They offered to have their higher ups call us within a week, and we have not heard anything since.

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